Registration Policies

Cancellation Policy

All registration cancellations are subject to a $100 administrative fee. Requests for refunds must be received by ERA staff via email at registration@retailing.org on the dates indicated below. Refund requests received by January 3, 2018, are eligible for a full refund minus the $100 cancellation fee. Refund requests received between January 4 and January 24, 2018 are eligible for a refund of 50% of the registration and applicable event fees, minus the $100 cancellation fee. There will be no refunds for requests on or after January 25, 2018.

Substitution Policy

Substitution of registrations from the same company is permitted prior to the conference and onsite. Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with that substitution as well as updating any contact information. Substitutions cannot be made after a badge has been issued. Please contact ERA at registration@retailing.org to process your substitution.

Group Badge Distribution/Pick-Up

Group badge pick-up is not permitted. All registrants must pick-up their badge at registration.

Badge Sharing

Each badge is intended for the exclusive use of the person named on the badge. Business cards cannot be used in place of or inserted on top of badges. In the event two or more individuals are found to be sharing a badge, the badge will be immediately voided and no refunds issued. Voided badges will not be available for re-issue. Attendees may be asked to show valid identification. Failure to present a photo ID matching the name on the badge in question upon request will result in the forfeiture of the badge.

ERA Member Pricing Policy

In order to receive ERA member pricing for all ERA events, the member must be in good standing at the time the registration is made AND at the time of the event. If ERA membership has lapsed, the individual will be required to pay the difference between ERA member and non-member rates before an attendee badge is provided.

Company Name Policy

In order to receive member pricing the company name on the attendee badge must match the company name on the ERA membership.

Consent to Use of Photographic Images

By registering for the 2018 Great Ideas Summit, you acknowledge that photographs and/or videos of you may be taken by our conference staff and/or photographers at any time. Furthermore, you grant ERA permission to use photographs and/or video of your likeness in any type of media, including websites and print publications, without compensation or reward.

Anti-Counterfeiting Policy

By registering for this event you have agreed to the following ERA Anti-Counterfeiting Policy: “As a condition of attendance, I agree to be bound by the rules of the ERA Anti-Counterfeiting Program, which can be found at Retailing.org/counterfeiting.”

Questions?

If you have any questions regarding your registration, please contact ERA by email at registration@retailing.org, by phone at 703-841-1751.