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Listen Up Español Answers Over 47,000 Calls in 31 hours During the 2015 TeletonUSA Live Fundraising Event Aired on Univision
Bilingual Call Center Provided Services for Global Nonprofit Partner During National Live 31-Hour Television Program
PORTLAND, ME—(December 9, 2015) – For the third consecutive year, bilingual call center Listen Up Español answered all live incoming donation calls during the TeletonUSA charity event on Dec. 4-6, 2015.
The event raised over $15 million from over 350,000 total donors and over 18,000 donation canisters during the 31-hour live broadcast. Listen Up Español individually handled over 47,000 calls and 33,000 donations contributing to TeletonUSA’s overall fundraising goal for the event. This year, as in previous years, all incoming donation calls handled by Listen Up Español were powered by LiveOps Cloud Contact Center Platform technology.
“Our ongoing partnership with TeletonUSA is something we put a tremendous amount of passion into,” said Tom Sheppard, Listen Up Español’s Vice President of Business Development. “At Listen Up Español we are devoted to working on campaigns that make a difference in peoples’ lives, reflecting our company’s core values to embrace and drive change and go beyond ourselves. We are ecstatic knowing that we were able to help TeletonUSA reach their fundraising goals this year as they continue to serve children with disabilities and their families.”
TeletonUSA’s goal was to raise charitable contributions of over $15 million for this year’s event. The funds raised will support the Children’s Rehabilitation Institute of TeletonUSA (CRIT) in San Antonio, Texas as well as future CRIT locations throughout the Unites States. Univision network televised the event, which included over 20 celebrities and entertainment performances while featuring 55 patients who are currently in treatment.
Listen Up Español believes in empowering their employees just as TeletonUSA strives to empower children with disabilities; and both do so with the hope that individuals will obtain the tools necessary to live life to their fullest potential.
Listen Up Español has provided nonprofit clients with exceptional call center services in Spanish and English for nearly ten years. To learn more about their services visit www.ListenUpEspanol.com.
The TeletonUSA Foundation is a non-profit organization based in San Antonio, Texas that raises funds to build and support the Children’s Rehabilitation Institute of TeletonUSA (called CRIT), which assists children with neurological and musculoskeletal disorders, such as cerebral palsy, muscular dystrophy, spinal cord injuries, genetic disorders and amputations. The mission of TeletonUSA is to raise critical funds and awareness, inspiring a more inclusive, accepting world for children with disabilities and their families while empowering them to live their lives to the fullest potential.
About Listen Up Español
Listen Up Español is the leading bilingual contact center for Spanish and English agent services. Headquartered in Portland, Maine and operating in Hermosillo, Mexico City and Belize, the company employs over 800 agents and provides companies with contact center services to reach consumers in the United States, Mexico and other countries in Latin America.
Listen Up Español offers clients a broad range of services, including inbound and outbound sales, nonprofit donation calls, customer service and lead generation. Additionally, Listen Up Español provides campaign planning, scripting and advertising production services in both Spanish and English. With a focus on measurement, training and a sales psychology, Listen Up Español has the experience to turn customer interaction into revenue. For more information about Listen Up Español, please visit listenupespanol.com.